CHARISTORE is an Indian online shopping platform offering gifts, return gifts, kids products, kitchen products, home-use products, smart gadgets and other useful products.

Gifts, return gifts, kids products, kitchen products, home-use products, smart gadgets and selected everyday-use products are available.

For eligible local orders, orders placed before 3 PM may be eligible for same-day delivery, while orders placed after 3 PM are generally scheduled for next-day delivery.

Free delivery is available for orders of ₹500 or more in eligible locations.

The delivery charge is calculated based on delivery distance and applicable delivery conditions.

Yes. Cash on Delivery may be available for eligible products and locations.

Yes. UPI can be used if it is available among the payment options at checkout.

An order may be cancelled before dispatch if the cancellation option is available. Cancellation may not be possible after dispatch.

Select the relevant order under My Orders and submit a return or replacement request if eligible. Product photos or other evidence may be required.

Do not use the product and submit a return or replacement request as soon as possible. Photos or video of the product and package may help with verification.

Return policies may differ by product. Check the return eligibility shown on the product page or order page.

No. Some products may be non-returnable. The applicable product-specific policy will apply.

After the return is approved and required verification is completed, the refund process will be initiated. Additional time may be required due to bank or payment provider processing.

The applicable refund method for a COD order may be communicated to the customer by the support team.

Replacement refers to sending the same product again in eligible cases such as a damaged, defective or wrong product.

If the same product or variant is unavailable, an applicable refund or alternative resolution may be offered.

The delivery partner may contact you by phone or make another delivery attempt.

If possible, contact customer support before the order is dispatched. Address changes after dispatch cannot be guaranteed.

Availability information is displayed on the product page. Final availability is confirmed during the order process.

You can contact us through the Contact Us page or available customer support channels.

Generally, the price shown in the order confirmation applies to a successfully placed order. Exceptional circumstances such as technical or listing errors are subject to the Terms & Conditions.

Yes. Products available at checkout can generally be purchased in one order. However, some products may be fulfilled from different sources.

You can check available order status or tracking information through the My Orders section of your account.

Depending on the shopping flow available on the website, orders may be placed through an account or a permitted checkout method.

We make reasonable efforts to source and select products with attention to quality and authenticity. Product-specific details are available on the product page.

Check the description and details on the product page or contact our team through Contact Us.

The request will be reviewed based on return eligibility, product condition and the applicable policy. The applicable reason may be communicated to the customer.

Contact us through CHARISTORE.in → Contact Us.