Returns & Refunds
Returns & Refunds
เฐฐเฐฟเฐเฐฐเฑเฐจเฑเฐธเฑ, เฐฐเฑเฐซเฐเฐกเฑเฐธเฑ เฐฎเฐฐเฐฟเฐฏเฑ return eligibility เฐเฐฟ เฐธเฐเฐฌเฐเฐงเฐฟเฐเฐเฐฟเฐจ เฐธเฐฎเฐพเฐเฐพเฐฐเฐ.
Information regarding returns, refunds, and return eligibility.
เฐฐเฐฟเฐเฐฐเฑเฐจเฑเฐธเฑ & เฐฐเฑเฐซเฐเฐกเฑเฐธเฑ เฐชเฐพเฐฒเฐธเฑ
CHARISTORE เฐฒเฑ customer เฐเฐฟ เฐธเฐฐเฑเฐจ products เฐจเฑ, เฐฎเฐเฐเฐฟ quality เฐฒเฑ เฐฎเฐฐเฐฟเฐฏเฑ เฐฎเฐเฐเฐฟ shopping experience เฐ เฐเฐฆเฐฟเฐเฐเฐกเฐ เฐฎเฐพ เฐฒเฐเฑเฐทเฑเฐฏเฐ. เฐ เฐฏเฐฟเฐคเฑ product category เฐฎเฐฐเฐฟเฐฏเฑ condition เฐเฐงเฐพเฐฐเฐเฐเฐพ return eligibility เฐฎเฐพเฐฐเฐตเฐเฑเฐเฑ.
Return เฐเฐชเฑเฐชเฑเฐกเฑ เฐเฑเฐฐเฐตเฐเฑเฐเฑ?
Eligible product เฐ เฐฏเฐฟเฐคเฑ, เฐธเฐพเฐงเฐพเฐฐเฐฃเฐเฐเฐพ เฐ เฐเฑเฐฐเฐฟเฐเฐฆเฐฟ เฐชเฐฐเฐฟเฐธเฑเฐฅเฐฟเฐคเฑเฐฒเฑเฐฒเฑ return request เฐเฑเฐฏเฐตเฐเฑเฐเฑ:
- Wrong product เฐตเฐเฑเฐเฐฟเฐเฐฆเฐฟ
- Product damagedเฐเฐพ เฐตเฐเฑเฐเฐฟเฐเฐฆเฐฟ
- Product defectiveเฐเฐพ เฐเฐเฐฆเฐฟ
- Product description เฐเฐฟ เฐเฐฃเฐจเฑเฐฏเฐเฐเฐพ เฐญเฐฟเฐจเฑเฐจเฐเฐเฐพ เฐเฐเฐฆเฐฟ
- Product เฐฒเฑ เฐญเฐพเฐเฐ missingเฐเฐพ เฐเฐเฐฆเฐฟ
- Product delivery เฐธเฐฎเฐฏเฐเฐฒเฑ unusable condition เฐฒเฑ เฐเฐเฐฆเฐฟ
Return Request เฐเฐฒเฐพ เฐเฑเฐฏเฐพเฐฒเฐฟ?
Customer เฐ เฐเฑเฐฐเฐฟเฐเฐฆเฐฟ steps เฐจเฑ เฐ เฐจเฑเฐธเฐฐเฐฟเฐเฐเฐฟ return request submit เฐเฑเฐฏเฐตเฐเฑเฐเฑ:
- 1 Account เฐฒเฑเฐเฐฟ login เฐ เฐตเฑเฐตเฐพเฐฒเฐฟ.
- 2 My Ordersเฐเฐฟ เฐตเฑเฐณเฑเฐฒเฐพเฐฒเฐฟ.
- 3 เฐธเฐเฐฌเฐเฐงเฐฟเฐค orderเฐจเฑ select เฐเฑเฐฏเฐพเฐฒเฐฟ.
- 4 Return / Refund option เฐ เฐเฐฆเฑเฐฌเฐพเฐเฑเฐฒเฑ เฐเฐเฐเฑ request submit เฐเฑเฐฏเฐพเฐฒเฐฟ.
- 5 เฐ เฐตเฐธเฐฐเฐฎเฑเฐจ return reason เฐจเฑ select เฐเฑเฐฏเฐพเฐฒเฐฟ.
- 6 เฐ เฐตเฐธเฐฐเฐฎเฑเฐคเฑ product photos, video เฐฒเฑเฐฆเฐพ other evidence เฐ เฐเฐฆเฐฟเฐเฐเฐพเฐฒเฐฟ.
Refund
Return approve เฐเฑเฐธเฐฟ product receive เฐฒเฑเฐฆเฐพ verify เฐเฑเฐธเฐฟเฐจ เฐคเฐฐเฑเฐตเฐพเฐค applicable refund process เฐชเฑเฐฐเฐพเฐฐเฐเฐญเฐฎเฐตเฑเฐคเฑเฐเฐฆเฐฟ.
Refund เฐ payment method เฐฆเฑเฐตเฐพเฐฐเฐพ เฐเฐตเฑเฐตเฐฌเฐกเฑเฐคเฑเฐเฐฆเฐจเฑเฐฆเฐฟ applicable transaction เฐฎเฐฐเฐฟเฐฏเฑ refund process เฐชเฑ เฐเฐงเฐพเฐฐเฐชเฐกเฐฟ เฐเฐเฐเฑเฐเฐฆเฐฟ.
Delivery Charges Refund
Product issue CHARISTORE เฐฒเฑเฐฆเฐพ fulfilment side เฐเฐพเฐฐเฐฃเฐเฐเฐพ เฐเฐเฐเฑ, applicable delivery charges เฐจเฑ refund เฐเฑเฐฏเฐตเฐเฑเฐเฑ.
Customer preference change, incorrect address, customer unavailable เฐเฐพ เฐเฐเฐกเฐเฐ เฐฒเฑเฐฆเฐพ เฐเฐคเฐฐ customer-side reasons เฐตเฐฒเฑเฐฒ return เฐ เฐฏเฐฟเฐคเฑ delivery charges เฐฎเฐฐเฐฟเฐฏเฑ refund treatment เฐตเฑเฐฐเฑเฐเฐพ เฐเฐเฐกเฐตเฐเฑเฐเฑ.
Refund Time
Refund initiate เฐเฑเฐธเฐฟเฐจ เฐคเฐฐเฑเฐตเฐพเฐค bank เฐฒเฑเฐฆเฐพ payment provider processing time เฐเฐพเฐฐเฐฃเฐเฐเฐพ amount accountเฐฒเฑ reflect เฐเฐพเฐตเฐกเฐพเฐจเฐฟเฐเฐฟ เฐ เฐฆเฐจเฐชเฑ business days เฐชเฐเฑเฐเฐตเฐเฑเฐเฑ.
Return Reject เฐ เฐฏเฑเฐฏเฑ เฐชเฐฐเฐฟเฐธเฑเฐฅเฐฟเฐคเฑเฐฒเฑ
เฐ เฐเฑเฐฐเฐฟเฐเฐฆเฐฟ เฐธเฐเฐฆเฐฐเฑเฐญเฐพเฐฒเฑเฐฒเฑ return เฐฒเฑเฐฆเฐพ refund reject เฐเฐพเฐตเฐเฑเฐเฑ:
- Return window เฐฎเฑเฐเฐฟเฐธเฐฟเฐจ เฐคเฐฐเฑเฐตเฐพเฐค request เฐเฑเฐฏเฐกเฐ
- Productเฐจเฑ เฐเฐชเฐฏเฑเฐเฐฟเฐเฐเฐฟ damage เฐเฑเฐฏเฐกเฐ
- Accessories เฐฒเฑเฐฆเฐพ components missingเฐเฐพ เฐเฐเฐกเฐเฐ
- Customer-caused damage เฐเฐเฐกเฐเฐ
- Wrong product เฐจเฑ เฐเฐชเฐฏเฑเฐเฐฟเฐเฐเฐกเฐ
- Product tampered conditionเฐฒเฑ เฐเฐเฐกเฐเฐ
- Fraudulent return requestเฐเฐพ เฐเฑเฐฐเฑเฐคเฐฟเฐเฐเฐกเฐ
- Product-specific return policy เฐเฐฟ item eligible เฐเฐพเฐเฐชเฑเฐตเฐกเฐ
Return Inspection
Return request เฐตเฐเฑเฐเฐฟเฐจเฐชเฑเฐชเฑเฐกเฑ product details, photos, product condition, order information เฐฎเฐฐเฐฟเฐฏเฑ เฐเฐคเฐฐ available evidence เฐเฐงเฐพเฐฐเฐเฐเฐพ verification เฐเฑเฐฏเฐตเฐเฑเฐเฑ.
Returns & Refunds Policy
At CHARISTORE, our goal is to provide customers with the right products, good quality and a positive shopping experience. However, return eligibility may vary depending on the product category and condition.
When Can a Return Be Requested?
For an eligible product, a return request may generally be raised in situations such as:
- The wrong product was delivered
- The product was delivered damaged
- The product has a manufacturing or product defect
- The product is significantly different from its description
- A component or part of the product is missing
- The product was delivered in an unusable condition
How to Submit a Return Request?
Customers can generally follow these steps:
- 1 Log in to your Account.
- 2 Go to My Orders.
- 3 Select the relevant order.
- 4 If the Return / Refund option is available, submit the request.
- 5 Select the applicable reason for the return.
- 6 Provide product photos, video or other evidence if required.
Refund
Once a return is approved and the product has been received or verified, the applicable refund process will be initiated.
The refund method may depend on the applicable transaction and refund process.
Delivery Charges Refund
If the product issue is caused by CHARISTORE or the fulfilment side, applicable delivery charges may be refunded.
For returns caused by a customer preference change, incorrect address, customer unavailability or other customer-side reasons, the treatment of delivery charges and refunds may be different.
Refund Time
After a refund is initiated, additional business days may be required for the amount to reflect in the customer’s account due to bank or payment provider processing times.
When a Return May Be Rejected
A return or refund may be rejected in situations such as:
- The request is made after the return window has ended
- The product has been used and damaged
- Accessories or components are missing
- The product has customer-caused damage
- The wrong product has been used
- The product is in a tampered condition
- The return request is suspected to be fraudulent
- The item is not eligible under its product-specific return policy
Return Inspection
When a return request is received, verification may be carried out based on product details, photos, product condition, order information and other available evidence.